STUFF THE SILVER, WE’RE GOING FOR GOLD - LAURIE LAWRENCE
Laurie is a top athlete in his own right, a former Australian Rugby union representative and Olympic and world champion swim coach. Laurie’s messages of success from the sporting world translate brilliantly to the business world.
As a master coach, athlete, teacher and motivator Laurie’s powerful experiences will help you learn more about how to motivate not only yourself, but also your team to reach gold.
His love for Rugby saw him overcome the twin handicaps of having one lung, and being an asthmatic, to fight for the gain selection for the Wallabies that toured New Zealand in 1964.
Today, Laurie is a highly successful small businessman and close family man. He operates the now famous Lawrence Learn to Swim School which also specialises in teaching physically disabled as well as speech impaired children.
He is one of Australia's most successful coaches, and his keynote presentation is a must for all.
WANT TO GROW YOUR BUSINESS? MARTIN GRUNSTEIN - THE CUSTOMER SERVICE EXPERT
Martin Grunstein studied Psychology and Marketing at University of N.S.W. He spent four years in sales and marketing with Colgate-Palmolive before setting up SUCCESS COMMUNICATIONS in 1985.
Martin's outstanding results with over 500 companies across over 100 industries have made him Australia's most in-demand speaker on Outstanding Customer Service.
He has also worked with sportsmen up to international level in Rugby League, Rugby Union and Soccer, taking teams from losing to winning situations by teaching players the mental side of their game.
Martin doesn't hype people up; he teaches techniques and how to apply them to your business in the areas of professional attitude to business; understanding the ego of your customer; and how to generate the repeat and referral business that keeps your bottom line healthy.
Martin’s presentation will cover:
- How consumers make purchase decisions.
- Reasons to do business with you that have nothing to do with price
- Alternatives to price discounting that keep your bottom line healthy
- How to turn your website into a stronger selling tool
- The difference between recognition and bribery
- What creates loyalty and referral business and what doesn’t?
- A post-sale client recognition programme to generate loyalty and referral business.
This year's SPASA Australian Convention will be held at Sydney’s Olympic Park Showground Monday and Tuesday, August 24 and 25.
The Convention and Expo are free to attend. Further information, registration and purchase of tickets for the Gala Dinner can be found at www.spasaconvention.org.au
For further information please contact Gary Nye, CEO on 0467 038 472 or email@example.com