CLIENT VISITS… A 2-WAY STREET

Whether in the client’s office or on a project site, site visits are an investment that demands a beneficial result for both parties, so why would a vendor’s representative invest the time and financial expense in travelling to a customer’s work location? There are many reasons, however the fundamentals should be the same, no matter the distance or time taken.

SUPPLIER BENEFITS

From a supplier’s perspective, meeting with real people is always inspiring. Whether introducing yourself to a client for the first time or going back to see a regular client, there will always be things to learn and to motivate. A salesperson can realise a huge sense of achievement by witnessing their product in use and functioning to its full extent. There is also an educational aspect in witnessing the work involved in the installation of any products. Customers are always more willing to provide feedback on product performance, delivery, packaging, etc in a face-to-face situation; this type of information should be gold for a salesperson and add value to the relationship.

CLIENT BENEFITS

So why would a client take time out of their day to entertain yet another salesperson? They should not…. if the salesperson is not fully versed on their product, including product particulars (size, lifespan, installation details, etc). In this instance, a client should not waste their valuable time. However, if the salesperson is the expert when it comes to the product involved, the client will receive valuable information that can provide project guidance, and hopefully save the client time, if only for surety that the application and installation of the product is in accordance with the suppliers' recommendations. A client should expect that when a salesperson leaves a meeting, they feel they have benefitted from the meeting.

THE SUREGRO WAY

The philosophy at Suregro Treemax is for our sales staff to be fully trained in all the products in their individual sectors and to spend a large amount of their working week meeting with clients. Understanding our clients' needs, solving any product questions they may have and providing excellent service is what is expected.

We understand that all sites are different and client-specific requirements are varied, so for this reason it is beneficial for the client to meet with us, preferably prior to a project commencing, so that we can offer the best solution.

We look forward to reconnecting and meeting with our clients once this current lockdown situation is over.

To view the full range of products on offer from Suregro Treemax visit the website via the links below.